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NBN Case Study: Faster Time to Respond

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In this NBN case study, you will see how NBN reduces time to respond and restore IT services faster, saving valuable time during a major incident.

NBN upgrades and delivers broadband throughout Australia. With xMatters, NBN has significantly reduced the time to find the right people during major IT incidents, pulling them into the process faster to starting working on the issue.

Highlights of the NBN case study:

  • Upgrading best-fit broadband technology to all 23 million Australians.
  • Replaced spreadsheets with xMatters for managing on-call schedules.
  • Reduced incident assigned times 85%.
  • Reduced status calls into the service desk 75%.
  • Reduced time to assemble a conference bridge 90%.
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