Comprehensive pricing plans that scale as you grow

Without the Extra Add-On Costs

Free

Starter

Base

Advanced

Free
Starter
Base
Advanced

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations

Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations
Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert

Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert
Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts

Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
On-Call Reminders
Get reminders about on-call shifts

On-Call Reminders
Get reminders about on-call shifts
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps

On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes

Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes
Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules

Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules
Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows

Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Email and Mobile Push Notifications
Unlimited global mobile push and email notifications

Email and Mobile Push Notifications
Unlimited global mobile push and email notifications
Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack

Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack
SMS Notifications
Voice notifications for paid tiers are per full user per month

SMS Notifications
Voice notifications for paid tiers are per full user per month
Phone Voice Notifications
SMS notifications for paid tiers are per full user per month

Phone Voice Notifications
SMS notifications for paid tiers are per full user per month
Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages

Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages
Live Call Routing
Connect to exactly the right assistance needed, live and in-person

Live Call Routing
Connect to exactly the right assistance needed, live and in-person
Privileged Devices
Protect the privacy of people's information by hiding device details from other users

Privileged Devices
Protect the privacy of people's information by hiding device details from other users
INCIDENT MANAGEMENT
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates

Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress

Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what

Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters

Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization

Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed

Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat

Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges

Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more

Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more

Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more
Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more

Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance

Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Status Update Notifications
Deliver branded status updates in real time to stakeholders

Status Update Notifications
Deliver branded status updates in real time to stakeholders
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews

Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide

Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide
Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email

Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems

Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems
Tasks
Keep track of who is doing what and ensure no tasks are missed

Tasks
Keep track of who is doing what and ensure no tasks are missed
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click

Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly

Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly
Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need

Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need
Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates

Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates
Task Lists
Automatically add lists of relevant tasks to incidents

Task Lists
Automatically add lists of relevant tasks to incidents
Playbooks
Automate best practice templates for DevOps workflows and major incident management

Playbooks
Automate best practice templates for DevOps workflows and major incident management
Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster

Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
Incident Linking
Link incidents with related past or current incidents

Incident Linking
Link incidents with related past or current incidents
Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring

Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
SERVICE RELIABILITY
Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them

Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes

Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog

Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog
Service Map
See at-a-glance if any of your services are impacted by incidents

Service Map
See at-a-glance if any of your services are impacted by incidents
Service Ownership
Easily identify and contact who's responsible when there's an issue

Service Ownership
Easily identify and contact who's responsible when there's an issue
Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality

Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality
Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident

Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident
AIOPS
Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues

Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts

Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules
Prioritize the order in which users and subscribers receive events

Event Routing Rules
Prioritize the order in which users and subscribers receive events
Service Rules
Manage rules at a service level

Service Rules
Manage rules at a service level
Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification

Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification
Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context

Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context
Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies

Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies
Alert Deduplication
Mitigate alert spam with deduplication

Alert Deduplication
Mitigate alert spam with deduplication
Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes

Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors

Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors
Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes

Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers

Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed

Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed
Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified

Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
PROCESS AND RUNBOOK AUTOMATION
Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution

Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications

Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
API Access
Integrate with xMatters using any programming language that can make HTTP requests

API Access
Integrate with xMatters using any programming language that can make HTTP requests
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM

Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party

Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder

Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack

Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic

Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Conditional Rules
Define rules that execute based on criteria for smarter automation

Conditional Rules
Define rules that execute based on criteria for smarter automation
Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation

Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation
Webhooks
Trigger webhook actions based on event context and other criteria

Webhooks
Trigger webhook actions based on event context and other criteria
Publish and Share Steps
Share pre-built and custom steps across teams

Publish and Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes

Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting

Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud

Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
Scheduled Triggers
Automatically trigger flows on a specific schedule

Scheduled Triggers
Automatically trigger flows on a specific schedule
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the Alerts report

Historical Data Access
Access your IT event data in the Alerts report
Historical On-Call Reports
See details of your team members' on-call times

Historical On-Call Reports
See details of your team members' on-call times
Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more

Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more
Responder and Group Performance Reports
Analyze team and user metrics to improve productivity

Responder and Group Performance Reports
Analyze team and user metrics to improve productivity
Escalation Analytics
Review and optimize escalation strategies to streamline incident management

Escalation Analytics
Review and optimize escalation strategies to streamline incident management
Audit Reports
Troubleshoot configuration changes

Audit Reports
Troubleshoot configuration changes
Analytics API and Data Export
Reporting APIs for use with third-party BI systems

Analytics API and Data Export
Reporting APIs for use with third-party BI systems
Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams

Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams
Shared Operational Dashboards
Align dashboards across your team for consistent access to information

Shared Operational Dashboards
Align dashboards across your team for consistent access to information
Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified

Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified
MOBILE APPLICATION
Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are

Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are
Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.

Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions

Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards

Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access

Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements

Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data Synchronization
Robust data sync tool imports nearly any type of data from your record source

Data Synchronization
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed

Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing and troubleshooting

Non-Production Instance
Non-production environment for testing and troubleshooting
SUPPORT AND ASSURANCE
Knowledge Base and Community
Knowledge base and community forums available 24x7 online

Knowledge Base and Community
Knowledge base and community forums available 24x7 online
In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen

In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.

Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers
Phone and Email Support
Phone, email, and online support are ready to help

Phone and Email Support
Phone, email, and online support are ready to help
Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Free

Helps small teams automate away issues - for free

^{US $}0

Up to 10 users

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations
Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert
Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
On-Call Reminders
Get reminders about on-call shifts
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes
Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules
Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows

—
Email and Mobile Push Notifications
Unlimited global mobile push and email notifications

Unlimited
Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack

Unlimited
SMS Notifications
Voice notifications for paid tiers are per full user per month

—
Phone Voice Notifications
SMS notifications for paid tiers are per full user per month

—
Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages

—
Live Call Routing
Connect to exactly the right assistance needed, live and in-person

—
Privileged Devices
Protect the privacy of people's information by hiding device details from other users

—
INCIDENT MANAGEMENT
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more

—
Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more

—
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Status Update Notifications
Deliver branded status updates in real time to stakeholders
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide
Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems
Tasks
Keep track of who is doing what and ensure no tasks are missed
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click

—
Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly

—
Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need

—
Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates

—
Task Lists
Automatically add lists of relevant tasks to incidents

—
Playbooks
Automate best practice templates for DevOps workflows and major incident management

—
Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster

—
Incident Linking
Link incidents with related past or current incidents

—
Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring

—
SERVICE RELIABILITY
Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog
Service Map
See at-a-glance if any of your services are impacted by incidents
Service Ownership
Easily identify and contact who's responsible when there's an issue
Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality
Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident

—
AIOPS
Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules
Prioritize the order in which users and subscribers receive events
Service Rules
Manage rules at a service level
Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification
Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context
Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies
Alert Deduplication
Mitigate alert spam with deduplication
Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors
Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed

—
Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified

—
PROCESS AND RUNBOOK AUTOMATION
Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Conditional Rules
Define rules that execute based on criteria for smarter automation
Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation
Webhooks
Trigger webhook actions based on event context and other criteria
Publish and Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
Scheduled Triggers
Automatically trigger flows on a specific schedule

—
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the Alerts report

Three Months
Historical On-Call Reports
See details of your team members' on-call times

Three Months
Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more

Three Months
Responder and Group Performance Reports
Analyze team and user metrics to improve productivity

Three Months
Escalation Analytics
Review and optimize escalation strategies to streamline incident management

Three Months
Audit Reports
Troubleshoot configuration changes

Three Months
Analytics API and Data Export
Reporting APIs for use with third-party BI systems
Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams
Shared Operational Dashboards
Align dashboards across your team for consistent access to information

—
Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified

—
MOBILE APPLICATION
Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are
Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data Synchronization
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed

—
Non-Production Instance
Non-production environment for testing and troubleshooting

—
SUPPORT AND ASSURANCE
Knowledge Base and Community
Knowledge base and community forums available 24x7 online
In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

—
Phone and Email Support
Phone, email, and online support are ready to help

—
Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Free

Helps small teams automate away issues - for free

^{US $}0

Up to 10 users

Starter

(Essentials)

Scalable incident response and management for large teams

^{US $}9

user / month (up to 100 users)

Request a demo

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations
Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert
Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
On-Call Reminders
Get reminders about on-call shifts
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes
Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules
Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Email and Mobile Push Notifications
Unlimited global mobile push and email notifications

Unlimited
Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack

Unlimited
SMS Notifications
Voice notifications for paid tiers are per full user per month

50 per user/month
Phone Voice Notifications
SMS notifications for paid tiers are per full user per month

10 per user/month
Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages

—
Live Call Routing
Connect to exactly the right assistance needed, live and in-person

—
Privileged Devices
Protect the privacy of people's information by hiding device details from other users

—
INCIDENT MANAGEMENT
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more

—
Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more

—
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Status Update Notifications
Deliver branded status updates in real time to stakeholders
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide
Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems
Tasks
Keep track of who is doing what and ensure no tasks are missed
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly

3 attachments/incident
Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need

50 documents, max 1 MB each
Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates

—
Task Lists
Automatically add lists of relevant tasks to incidents

—
Playbooks
Automate best practice templates for DevOps workflows and major incident management

—
Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster

—
Incident Linking
Link incidents with related past or current incidents

—
Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring

—
SERVICE RELIABILITY
Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog
Service Map
See at-a-glance if any of your services are impacted by incidents
Service Ownership
Easily identify and contact who's responsible when there's an issue
Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality
Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident

—
AIOPS
Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules
Prioritize the order in which users and subscribers receive events
Service Rules
Manage rules at a service level
Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification
Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context
Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies
Alert Deduplication
Mitigate alert spam with deduplication
Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors
Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed

—
Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified

—
PROCESS AND RUNBOOK AUTOMATION
Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Conditional Rules
Define rules that execute based on criteria for smarter automation
Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation
Webhooks
Trigger webhook actions based on event context and other criteria
Publish and Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
Scheduled Triggers
Automatically trigger flows on a specific schedule

—
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the Alerts report

One Year
Historical On-Call Reports
See details of your team members' on-call times

One Year
Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more

One Year
Responder and Group Performance Reports
Analyze team and user metrics to improve productivity

One Year
Escalation Analytics
Review and optimize escalation strategies to streamline incident management

One Year
Audit Reports
Troubleshoot configuration changes

One Year
Analytics API and Data Export
Reporting APIs for use with third-party BI systems
Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams
Shared Operational Dashboards
Align dashboards across your team for consistent access to information

—
Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified

—
MOBILE APPLICATION
Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are
Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data Synchronization
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing and troubleshooting

—
SUPPORT AND ASSURANCE
Knowledge Base and Community
Knowledge base and community forums available 24x7 online
In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.90%
Phone and Email Support
Phone, email, and online support are ready to help

8x5
Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Starter

(Essentials)

Scalable incident response and management for large teams

^{US $}9

user / month (up to 100 users)

Request a demo

Base

(Standard)

The best choice to identify, prevent, and resolve issues across multiple teams

^{US $}39

user / month

Request a demo

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations
Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert
Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
On-Call Reminders
Get reminders about on-call shifts
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes
Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules
Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Email and Mobile Push Notifications
Unlimited global mobile push and email notifications

Unlimited
Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack

Unlimited
SMS Notifications
Voice notifications for paid tiers are per full user per month

100 per user/month
Phone Voice Notifications
SMS notifications for paid tiers are per full user per month

20 per user/month
Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages
Live Call Routing
Connect to exactly the right assistance needed, live and in-person

1 line per account
Privileged Devices
Protect the privacy of people's information by hiding device details from other users

—
INCIDENT MANAGEMENT
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more

—
Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Status Update Notifications
Deliver branded status updates in real time to stakeholders
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide
Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems
Tasks
Keep track of who is doing what and ensure no tasks are missed
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly

5 attachments/incident
Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need

500 documents, max 5 MB each
Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates
Task Lists
Automatically add lists of relevant tasks to incidents
Playbooks
Automate best practice templates for DevOps workflows and major incident management
Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
Incident Linking
Link incidents with related past or current incidents
Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
SERVICE RELIABILITY
Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog
Service Map
See at-a-glance if any of your services are impacted by incidents
Service Ownership
Easily identify and contact who's responsible when there's an issue
Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality
Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident

—
AIOPS
Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules
Prioritize the order in which users and subscribers receive events
Service Rules
Manage rules at a service level
Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification
Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context
Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies
Alert Deduplication
Mitigate alert spam with deduplication
Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors
Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed
Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
PROCESS AND RUNBOOK AUTOMATION
Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Conditional Rules
Define rules that execute based on criteria for smarter automation
Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation
Webhooks
Trigger webhook actions based on event context and other criteria
Publish and Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
Scheduled Triggers
Automatically trigger flows on a specific schedule

5
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the Alerts report

One Year
Historical On-Call Reports
See details of your team members' on-call times

One Year
Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more

One Year
Responder and Group Performance Reports
Analyze team and user metrics to improve productivity

One Year
Escalation Analytics
Review and optimize escalation strategies to streamline incident management

One Year
Audit Reports
Troubleshoot configuration changes

One Year
Analytics API and Data Export
Reporting APIs for use with third-party BI systems
Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams
Shared Operational Dashboards
Align dashboards across your team for consistent access to information

—
Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified

—
MOBILE APPLICATION
Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are
Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data Synchronization
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing and troubleshooting

One Non-Prod (more available)
SUPPORT AND ASSURANCE
Knowledge Base and Community
Knowledge base and community forums available 24x7 online
In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.90%
Phone and Email Support
Phone, email, and online support are ready to help

24x7
Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dependent on annual contract value

Base

(Standard)

The best choice to identify, prevent, and resolve issues across multiple teams

^{US $}39

user / month

Request a demo

Advanced

Unlimited everything for global enterprises—so you can rest easy.

Reach out to learn more about our Advanced plan.

ON-CALL MANAGEMENT
Global on-call scheduling
Manage worldwide on-call schedules, rotations, and escalations
Rotating Shifts and Escalation Policies
Manage shift schedules, rotations, and escalations so no one ever misses an alert
Round Robin Scheduling
Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
On-Call Reminders
Get reminders about on-call shifts
On-Call Exceptions
Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
Dynamic Groups and Custom Properties
Target recipients based on any skill, including custom attributes
Alert Prioritization
Alert priority can be passed in from monitoring tools or dynamically set using rules
Custom Response Actions
Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
Email and Mobile Push Notifications
Unlimited global mobile push and email notifications

Unlimited
Direct Chat Notifications (Microsoft Teams and Slack)
Send unlimited notifications directly to users Microsoft Teams and Slack

Unlimited
SMS Notifications
Voice notifications for paid tiers are per full user per month

Unlimited
Phone Voice Notifications
SMS notifications for paid tiers are per full user per month

Unlimited
Multilingual Messaging
Send voice, mobile app, SMS, and email notifications in 42 languages
Live Call Routing
Connect to exactly the right assistance needed, live and in-person

3 lines per account (more available)
Privileged Devices
Protect the privacy of people's information by hiding device details from other users
INCIDENT MANAGEMENT
Incident Timeline
Automatically track changes to the incident and update the timeline with manual and programmatic updates
Adaptive Incident Console
Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
Incident Roles
Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
Incident Types
Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
Severity Levels
Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
Dynamically Engage Additional Resolvers to an Incident
Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
Chat Ops (Slack and Microsoft Teams)
Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
Incident Collaboration Channels
Dynamically create and publish access information for related chat and conference bridges
Monitoring and Developer Integrations
Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
Audio and Video Conference Integrations
Integrate with Microsoft Teams, Zoom, Slack, Google and more
Service Desk and Ticketing Integrations
Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
Service Impact
Track and report on service outage records to support investment decisions for new features vs system performance
Status Update Notifications
Deliver branded status updates in real time to stakeholders
Incident Status Reports
Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
Incident Resolution Workflow Templates
Customize and automate your incident resolution process with this best practice template and walkthrough guide
Email, API, Webhook, and Role-Based Initiation
Declare incidents via web UI, mobile apps, automation, API, and email
Custom Fields
Enrich incidents with the data you need, and keep incident properties in sync with other systems
Tasks
Keep track of who is doing what and ensure no tasks are missed
Integrated One-Touch Conferencing
Quickly gather people onto conference bridges with a single click
Incident Attachments
Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly

25 attachments/incident
Incident Document Library
Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need

3000 documents, max 10 MB each
Subscriptions and Incident Stakeholders
Stakeholders can opt into relevant communications and receive status updates
Task Lists
Automatically add lists of relevant tasks to incidents
Playbooks
Automate best practice templates for DevOps workflows and major incident management
Incident and Service-centric Automations
Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
Incident Linking
Link incidents with related past or current incidents
Post-Incident Reporting
Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
SERVICE RELIABILITY
Service Catalog
Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
Service Change History
When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
Application and Technical Services Dependencies
Visualize the relationships between the application and technical services defined in your Service Catalog
Service Map
See at-a-glance if any of your services are impacted by incidents
Service Ownership
Easily identify and contact who's responsible when there's an issue
Service Criticality Tiers
Assign tiers to the services in your catalog based on how your organization evaluates their criticality
Status Pages
Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident
AIOPS
Noise Reduction and Intelligent Flood Control
Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
Event Correlation and Alert Suppression
Correlate similar events to prevent users from receiving redundant alerts
Event Routing Rules
Prioritize the order in which users and subscribers receive events
Service Rules
Manage rules at a service level
Event Enrichment
Get alert enrichment from multiple third-party integrations in a single notification
Potential Root Cause Detection
See AI suggestions of the potential root cause based on incident context
Potentially Impacted Application Detection
Make sure stakeholders are aware of potentially impacted applications based on service dependencies
Alert Deduplication
Mitigate alert spam with deduplication
Change Events
Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
Change Events Change Correlation
View AI suggestions of recent changes that seem like potential root causes or contributing factors
Accelerated Triage
Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
Automated Remediation
Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
Similar Incident Grouping
View similar concurrent and past incidents, their context, and how they were fixed
Suggested Resolver Insights
View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
PROCESS AND RUNBOOK AUTOMATION
Workflow Orchestration
Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
Unlimited Integrations
Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
API Access
Integrate with xMatters using any programming language that can make HTTP requests
Integration Libraries
Integration libraries, including DevOps, ChatOps, Bot, ITSM
Closed Loop Communications
Two-way communication between third-party
Visual Workflow Builder (Flow Designer)
Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
Workflow Templates
Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
Pre-built and Custom Steps
Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
Conditional Rules
Define rules that execute based on criteria for smarter automation
Dynamic Field Enrichment and Extraction
Create and update dynamic fields to enrich and streamline automation
Webhooks
Trigger webhook actions based on event context and other criteria
Publish and Share Steps
Share pre-built and custom steps across teams
Step Versioning
Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
Workflow Activity Log and Audit Trail
Monitor workflows to see if they complete successfully or require troubleshooting
Cloud and Hybrid Workflows
Create workflows that run behind the firewall and in the cloud
Scheduled Triggers
Automatically trigger flows on a specific schedule

10
REPORTING & ANALYTICS
Historical Data Access
Access your IT event data in the Alerts report

Unlimited
Historical On-Call Reports
See details of your team members' on-call times

Unlimited
Incident Activity and Service Performance Analytics
See performance of incident and service response efforts including MTTR, MTTA, impact and more

Unlimited
Responder and Group Performance Reports
Analyze team and user metrics to improve productivity

Unlimited
Escalation Analytics
Review and optimize escalation strategies to streamline incident management

One Year
Audit Reports
Troubleshoot configuration changes

One Year
Analytics API and Data Export
Reporting APIs for use with third-party BI systems
Real-Time, Customizable Dashboards
Track real-time status for delivery the response metrics across teams
Shared Operational Dashboards
Align dashboards across your team for consistent access to information
Post-mortem Reporting
Chronological and visual representation of when and how resolvers were notified
MOBILE APPLICATION
Mobile Apps for iOS and Android
Full-featured mobile apps enable you to respond and resolve issues from wherever you are
Device Management and Security
End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
Role-based Permissions
Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
Security & Privacy
xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
Single Sign-On
Integrate with your single sign-on solution to control access
Regional Hosting
xMatters supports multiple hosting regions to comply with data localization requirements
Data Synchronization
Robust data sync tool imports nearly any type of data from your record source
Stakeholder Licensing
One-way FYI licenses are available so you can keep your stakeholders informed
Non-Production Instance
Non-production environment for testing and troubleshooting

Two Non-Prod (more available)
SUPPORT AND ASSURANCE
Knowledge Base and Community
Knowledge base and community forums available 24x7 online
In-App Help Center
Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
Everbridge University Training
Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
Service Level Assurance
At least 99.9% uptime during each calendar month, depending on paid tiers

99.95%
Phone and Email Support
Phone, email, and online support are ready to help

24x7
Dedicated Customer Success Manager
Product and market expert to help with industry best practices, prototyping integrations, and maximizing value

Dependent on annual contract value

Advanced

Unlimited everything for global enterprises—so you can rest easy.

Reach out to learn more about our Advanced plan.

Additional consulting services available a la carte with all product tiers. Stakeholder licenses are available. To learn more, please contact us.

FAQs

Is xMatters really free for small teams?
Expand child menu
- Yes! The xMatters Free plan offers a limited feature set. It’s the perfect plan for small teams of up to 10 users. Need more users? Easily purchase a plan for your team by clicking the Upgrade button at the top of your xMatters instance or contact us directly.
How can I upgrade from xMatters Free to a Starter, Base or Advanced plan?
Expand child menu
- Oh, we love this question! If you want to upgrade to a paid plan, you can purchase a one-year subscription online. To view, compare, or change your current plan, click the Upgrade button at the top of your xMatters instance (just above your username).
Does xMatters offer integrations to my tools?
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- With 200+ pre-built integrations to the most popular tools, we’ve got you covered. And, if you don’t see a tool or you’re looking for something customized, our easy-to-use Integration Builder lets you connect with virtually any tool.
Do you support international SMS and voice notifications?
Expand child menu
- Yup – we offer global coverage. You can see a full list of supported countries here. Plus, don’t forget the xMatters mobile app is included in all of our pricing plans – offering an unlimited number of mobile push notifications.
Is xMatters secure? Will my data be safe?
Expand child menu
- xMatters is committed to maintaining compliance with the highest security standards and privacy regulations. For more information about xMatters certifications and best practices: https://trust.everbridge.com/
What is an xMatters user and how many will I need?
Expand child menu
- A user is any person you want to target with notifications or include in an on-call schedule. Need more users? Upgrade your plan any time by clicking the Upgrade button in your xMatters instance or contact us directly.

Still have questions?

Let xMatters transform your operations

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Comprehensive pricing plans that scale as you grow

Free

Free

Starter

(Essentials)

Starter

(Essentials)

Base

(Standard)

Base

(Standard)

Advanced

Advanced

xMatters Product Intro

xMatters Demo

xMatters 101 Workshop

FAQs

Is xMatters really free for small teams?

How can I upgrade from xMatters Free to a Starter, Base or Advanced plan?

Does xMatters offer integrations to my tools?

Do you support international SMS and voice notifications?

Is xMatters secure? Will my data be safe?

What is an xMatters user and how many will I need?

Still have questions?

Let xMatters transform your operations

Comprehensive pricing plans that scale as you grow

Free

Free

Resources

xMatters Product Intro

xMatters Demo

xMatters 101 Workshop

FAQs

Is xMatters really free for small teams?

How can I upgrade from xMatters Free to a Starter, Base or Advanced plan?

Does xMatters offer integrations to my tools?

Do you support international SMS and voice notifications?

Is xMatters secure? Will my data be safe?

What is an xMatters user and how many will I need?

Still have questions?

Let xMatters transform your operations