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Comprehensive pricing plans that scale as you grow

Without the Extra Add-On Costs

  • ON-CALL MANAGEMENT
  • Global on-call scheduling
    Manage worldwide on-call schedules, rotations, and escalations
    Global on-call scheduling
    Manage worldwide on-call schedules, rotations, and escalations
  • Rotating Shifts and Escalation Policies
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
    Rotating Shifts and Escalation Policies
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
  • Round Robin Scheduling
    Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
    Round Robin Scheduling
    Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
  • On-Call Reminders
    Get reminders about on-call shifts
    On-Call Reminders
    Get reminders about on-call shifts
  • On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
    On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
  • Dynamic Groups and Custom Properties
    Target recipients based on any skill, including custom attributes
    Dynamic Groups and Custom Properties
    Target recipients based on any skill, including custom attributes
  • Alert Prioritization
    Alert priority can be passed in from monitoring tools or dynamically set using rules
    Alert Prioritization
    Alert priority can be passed in from monitoring tools or dynamically set using rules
  • Custom Response Actions
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
    Custom Response Actions
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
  • Email and Mobile Push Notifications
    Unlimited global mobile push and email notifications
    Email and Mobile Push Notifications
    Unlimited global mobile push and email notifications
  • Direct Chat Notifications (Microsoft Teams and Slack)
    Send unlimited notifications directly to users Microsoft Teams and Slack
    Direct Chat Notifications (Microsoft Teams and Slack)
    Send unlimited notifications directly to users Microsoft Teams and Slack
  • SMS Notifications
    Voice notifications for paid tiers are per full user per month
    SMS Notifications
    Voice notifications for paid tiers are per full user per month
  • Phone Voice Notifications
    SMS notifications for paid tiers are per full user per month
    Phone Voice Notifications
    SMS notifications for paid tiers are per full user per month
  • Multilingual Messaging
    Send voice, mobile app, SMS, and email notifications in 42 languages
    Multilingual Messaging
    Send voice, mobile app, SMS, and email notifications in 42 languages
  • Live Call Routing
    Connect to exactly the right assistance needed, live and in-person
    Live Call Routing
    Connect to exactly the right assistance needed, live and in-person
  • Privileged Devices
    Protect the privacy of people's information by hiding device details from other users
    Privileged Devices
    Protect the privacy of people's information by hiding device details from other users
  • INCIDENT MANAGEMENT
  • Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
    Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
  • Adaptive Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
    Adaptive Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
  • Incident Roles
    Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
    Incident Roles
    Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
  • Incident Types
    Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
    Incident Types
    Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
  • Severity Levels
    Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
    Severity Levels
    Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
  • Dynamically Engage Additional Resolvers to an Incident
    Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
    Dynamically Engage Additional Resolvers to an Incident
    Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
  • Chat Ops (Slack and Microsoft Teams)
    Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
    Chat Ops (Slack and Microsoft Teams)
    Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
  • Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
    Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
  • Monitoring and Developer Integrations
    Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
    Monitoring and Developer Integrations
    Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
  • Audio and Video Conference Integrations
    Integrate with Microsoft Teams, Zoom, Slack, Google and more
    Audio and Video Conference Integrations
    Integrate with Microsoft Teams, Zoom, Slack, Google and more
  • Service Desk and Ticketing Integrations
    Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
    Service Desk and Ticketing Integrations
    Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
  • Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
    Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
  • Status Update Notifications
    Deliver branded status updates in real time to stakeholders
    Status Update Notifications
    Deliver branded status updates in real time to stakeholders
  • Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
    Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
  • Incident Resolution Workflow Templates
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
    Incident Resolution Workflow Templates
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
  • Email, API, Webhook, and Role-Based Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
    Email, API, Webhook, and Role-Based Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
  • Custom Fields
    Enrich incidents with the data you need, and keep incident properties in sync with other systems
    Custom Fields
    Enrich incidents with the data you need, and keep incident properties in sync with other systems
  • Tasks
    Keep track of who is doing what and ensure no tasks are missed
    Tasks
    Keep track of who is doing what and ensure no tasks are missed
  • Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
    Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
  • Incident Attachments
    Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly
    Incident Attachments
    Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly
  • Incident Document Library
    Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need
    Incident Document Library
    Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need
  • Subscriptions and Incident Stakeholders
    Stakeholders can opt into relevant communications and receive status updates
    Subscriptions and Incident Stakeholders
    Stakeholders can opt into relevant communications and receive status updates
  • Task Lists
    Automatically add lists of relevant tasks to incidents
    Task Lists
    Automatically add lists of relevant tasks to incidents
  • Playbooks
    Automate best practice templates for DevOps workflows and major incident management
    Playbooks
    Automate best practice templates for DevOps workflows and major incident management
  • Incident and Service-centric Automations
    Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
    Incident and Service-centric Automations
    Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
  • Incident Linking
    Link incidents with related past or current incidents
    Incident Linking
    Link incidents with related past or current incidents
  • Post-Incident Reporting
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
    Post-Incident Reporting
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
  • SERVICE RELIABILITY
  • Service Catalog
    Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
    Service Catalog
    Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
  • Service Change History
    When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
    Service Change History
    When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
  • Application and Technical Services Dependencies
    Visualize the relationships between the application and technical services defined in your Service Catalog
    Application and Technical Services Dependencies
    Visualize the relationships between the application and technical services defined in your Service Catalog
  • Service Map
    See at-a-glance if any of your services are impacted by incidents
    Service Map
    See at-a-glance if any of your services are impacted by incidents
  • Service Ownership
    Easily identify and contact who's responsible when there's an issue
    Service Ownership
    Easily identify and contact who's responsible when there's an issue
  • Service Criticality Tiers
    Assign tiers to the services in your catalog based on how your organization evaluates their criticality
    Service Criticality Tiers
    Assign tiers to the services in your catalog based on how your organization evaluates their criticality
  • Status Pages
    Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident
    Status Pages
    Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident
  • AIOPS
  • Noise Reduction and Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
    Noise Reduction and Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
  • Event Correlation and Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
    Event Correlation and Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
  • Event Routing Rules
    Prioritize the order in which users and subscribers receive events
    Event Routing Rules
    Prioritize the order in which users and subscribers receive events
  • Service Rules
    Manage rules at a service level
    Service Rules
    Manage rules at a service level
  • Event Enrichment
    Get alert enrichment from multiple third-party integrations in a single notification
    Event Enrichment
    Get alert enrichment from multiple third-party integrations in a single notification
  • Potential Root Cause Detection
    See AI suggestions of the potential root cause based on incident context
    Potential Root Cause Detection
    See AI suggestions of the potential root cause based on incident context
  • Potentially Impacted Application Detection
    Make sure stakeholders are aware of potentially impacted applications based on service dependencies
    Potentially Impacted Application Detection
    Make sure stakeholders are aware of potentially impacted applications based on service dependencies
  • Alert Deduplication
    Mitigate alert spam with deduplication
    Alert Deduplication
    Mitigate alert spam with deduplication
  • Change Events
    Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
    Change Events
    Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
  • Change Events Change Correlation
    View AI suggestions of recent changes that seem like potential root causes or contributing factors
    Change Events Change Correlation
    View AI suggestions of recent changes that seem like potential root causes or contributing factors
  • Accelerated Triage
    Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
    Accelerated Triage
    Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
  • Automated Remediation
    Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
    Automated Remediation
    Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
  • Similar Incident Grouping
    View similar concurrent and past incidents, their context, and how they were fixed
    Similar Incident Grouping
    View similar concurrent and past incidents, their context, and how they were fixed
  • Suggested Resolver Insights
    View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
    Suggested Resolver Insights
    View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
  • PROCESS AND RUNBOOK AUTOMATION
  • Workflow Orchestration
    Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
    Workflow Orchestration
    Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
  • Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
    Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
  • API Access
    Integrate with xMatters using any programming language that can make HTTP requests
    API Access
    Integrate with xMatters using any programming language that can make HTTP requests
  • Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
    Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
  • Closed Loop Communications
    Two-way communication between third-party
    Closed Loop Communications
    Two-way communication between third-party
  • Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
    Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
  • Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
    Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
  • Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
    Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
  • Conditional Rules
    Define rules that execute based on criteria for smarter automation
    Conditional Rules
    Define rules that execute based on criteria for smarter automation
  • Dynamic Field Enrichment and Extraction
    Create and update dynamic fields to enrich and streamline automation
    Dynamic Field Enrichment and Extraction
    Create and update dynamic fields to enrich and streamline automation
  • Webhooks
    Trigger webhook actions based on event context and other criteria
    Webhooks
    Trigger webhook actions based on event context and other criteria
  • Publish and Share Steps
    Share pre-built and custom steps across teams
    Publish and Share Steps
    Share pre-built and custom steps across teams
  • Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
    Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
  • Workflow Activity Log and Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
    Workflow Activity Log and Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
  • Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
    Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
  • Scheduled Triggers
    Automatically trigger flows on a specific schedule
    Scheduled Triggers
    Automatically trigger flows on a specific schedule
  • REPORTING & ANALYTICS
  • Historical Data Access
    Access your IT event data in the Alerts report
    Historical Data Access
    Access your IT event data in the Alerts report
  • Historical On-Call Reports
    See details of your team members' on-call times
    Historical On-Call Reports
    See details of your team members' on-call times
  • Incident Activity and Service Performance Analytics
    See performance of incident and service response efforts including MTTR, MTTA, impact and more
    Incident Activity and Service Performance Analytics
    See performance of incident and service response efforts including MTTR, MTTA, impact and more
  • Responder and Group Performance Reports
    Analyze team and user metrics to improve productivity
    Responder and Group Performance Reports
    Analyze team and user metrics to improve productivity
  • Escalation Analytics
    Review and optimize escalation strategies to streamline incident management
    Escalation Analytics
    Review and optimize escalation strategies to streamline incident management
  • Audit Reports
    Troubleshoot configuration changes
    Audit Reports
    Troubleshoot configuration changes
  • Analytics API and Data Export
    Reporting APIs for use with third-party BI systems
    Analytics API and Data Export
    Reporting APIs for use with third-party BI systems
  • Real-Time, Customizable Dashboards
    Track real-time status for delivery the response metrics across teams
    Real-Time, Customizable Dashboards
    Track real-time status for delivery the response metrics across teams
  • Shared Operational Dashboards
    Align dashboards across your team for consistent access to information
    Shared Operational Dashboards
    Align dashboards across your team for consistent access to information
  • Post-mortem Reporting
    Chronological and visual representation of when and how resolvers were notified
    Post-mortem Reporting
    Chronological and visual representation of when and how resolvers were notified
  • MOBILE APPLICATION
  • Mobile Apps for iOS and Android
    Full-featured mobile apps enable you to respond and resolve issues from wherever you are
    Mobile Apps for iOS and Android
    Full-featured mobile apps enable you to respond and resolve issues from wherever you are
  • Device Management and Security
    End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
    Device Management and Security
    End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
  • ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
  • Role-based Permissions
    Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
    Role-based Permissions
    Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
  • Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
    Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
  • Single Sign-On
    Integrate with your single sign-on solution to control access
    Single Sign-On
    Integrate with your single sign-on solution to control access
  • Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
    Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
  • Data Synchronization
    Robust data sync tool imports nearly any type of data from your record source
    Data Synchronization
    Robust data sync tool imports nearly any type of data from your record source
  • Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
    Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
  • Non-Production Instance
    Non-production environment for testing and troubleshooting
    Non-Production Instance
    Non-production environment for testing and troubleshooting
  • SUPPORT AND ASSURANCE
  • Knowledge Base and Community
    Knowledge base and community forums available 24x7 online
    Knowledge Base and Community
    Knowledge base and community forums available 24x7 online
  • In-App Help Center
    Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
    In-App Help Center
    Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
  • Everbridge University Training
    Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
    Everbridge University Training
    Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
  • Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
    Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
  • Phone and Email Support
    Phone, email, and online support are ready to help
    Phone and Email Support
    Phone, email, and online support are ready to help
  • Dedicated Customer Success Manager
    Product and market expert to help with industry best practices, prototyping integrations, and maximizing value
    Dedicated Customer Success Manager
    Product and market expert to help with industry best practices, prototyping integrations, and maximizing value
    Free
    Helps small teams automate away issues - for free

    US $ 0

    Up to 10 users

    Sign Up
  • ON-CALL MANAGEMENT
  • Global on-call scheduling
    Manage worldwide on-call schedules, rotations, and escalations
    Included
  • Rotating Shifts and Escalation Policies
    Manage shift schedules, rotations, and escalations so no one ever misses an alert
    Included
  • Round Robin Scheduling
    Rotate shift members after every alert, according to a calendar-based timeframe, or after a specific number of shifts
    Included
  • On-Call Reminders
    Get reminders about on-call shifts
    Included
  • On-Call Exceptions
    Flexible on-call scheduling supports holidays, short-term absences, and shift swaps
    Included
  • Dynamic Groups and Custom Properties
    Target recipients based on any skill, including custom attributes
    Included
  • Alert Prioritization
    Alert priority can be passed in from monitoring tools or dynamically set using rules
    Included
  • Custom Response Actions
    Customize text, mobile app, voice, and email notification response options, including translations and triggering automated workflows
  • Email and Mobile Push Notifications
    Unlimited global mobile push and email notifications
    Unlimited
  • Direct Chat Notifications (Microsoft Teams and Slack)
    Send unlimited notifications directly to users Microsoft Teams and Slack
    Unlimited
  • SMS Notifications
    Voice notifications for paid tiers are per full user per month
  • Phone Voice Notifications
    SMS notifications for paid tiers are per full user per month
  • Multilingual Messaging
    Send voice, mobile app, SMS, and email notifications in 42 languages
  • Live Call Routing
    Connect to exactly the right assistance needed, live and in-person
  • Privileged Devices
    Protect the privacy of people's information by hiding device details from other users
  • INCIDENT MANAGEMENT
  • Incident Timeline
    Automatically track changes to the incident and update the timeline with manual and programmatic updates
    Included
  • Adaptive Incident Console
    Track an incident through its lifecycle with a comprehensive, real-time display showing continuously updated status, severity, resolvers, and a detailed record of the incidents progress
    Included
  • Incident Roles
    Assign specific responsibilities to resolvers during an incident so you can tell who's working on what
    Included
  • Incident Types
    Predefine the Incident Console sections and specific properties that are required for the different types of incidents your organization typically encounters
    Included
  • Severity Levels
    Severity levels help teams quickly understand the amount of urgency required in a situation while enabling effective prioritization
    Included
  • Dynamically Engage Additional Resolvers to an Incident
    Add resolvers to build out your incident response team, and dismiss them when they are no longer needed
    Included
  • Chat Ops (Slack and Microsoft Teams)
    Automate channel creation from xMatters to begin swarming an issue, find and invite the right on-call resources to the channel, and execute functions across your incident management toolchain to orchestrate and resolve issues without leaving chat
    Included
  • Incident Collaboration Channels
    Dynamically create and publish access information for related chat and conference bridges
    Included
  • Monitoring and Developer Integrations
    Integrate with Dynatrace, Datadog, New Relic, Splunk, and more
    Included
  • Audio and Video Conference Integrations
    Integrate with Microsoft Teams, Zoom, Slack, Google and more
  • Service Desk and Ticketing Integrations
    Integrate with ServiceNow, Remedy, Helix, Cherwell, and more
  • Service Impact
    Track and report on service outage records to support investment decisions for new features vs system performance
    Included
  • Status Update Notifications
    Deliver branded status updates in real time to stakeholders
    Included
  • Incident Status Reports
    Report on key incident response metrics, associated assets, and the detailed incident timeline to inform stakeholder communications and post-incident reviews
    Included
  • Incident Resolution Workflow Templates
    Customize and automate your incident resolution process with this best practice template and walkthrough guide
    Included
  • Email, API, Webhook, and Role-Based Initiation
    Declare incidents via web UI, mobile apps, automation, API, and email
    Included
  • Custom Fields
    Enrich incidents with the data you need, and keep incident properties in sync with other systems
    Included
  • Tasks
    Keep track of who is doing what and ensure no tasks are missed
    Included
  • Integrated One-Touch Conferencing
    Quickly gather people onto conference bridges with a single click
  • Incident Attachments
    Attach files to incidents to provide resolvers with the incident information they need to resolve incidents more quickly
  • Incident Document Library
    Easily attach frequently used files (such as runbooks or action plans) to an incident so teams can quickly locate the resources they need
  • Subscriptions and Incident Stakeholders
    Stakeholders can opt into relevant communications and receive status updates
  • Task Lists
    Automatically add lists of relevant tasks to incidents
  • Playbooks
    Automate best practice templates for DevOps workflows and major incident management
  • Incident and Service-centric Automations
    Build automated tasks that resolvers can run right from the console to help diagnose, mitigate, and resolve incidents faster
  • Incident Linking
    Link incidents with related past or current incidents
  • Post-Incident Reporting
    Document key incident details using incident timeline information and assign follow-up actions to prevent similar incidents from reoccurring
  • SERVICE RELIABILITY
  • Service Catalog
    Define the application and technical services performed by, within, or available to your enterprise – and the teams supporting them
    Included
  • Service Change History
    When something goes wrong with a service, one of the best places to start your investigation is to check for recent changes
    Included
  • Application and Technical Services Dependencies
    Visualize the relationships between the application and technical services defined in your Service Catalog
    Included
  • Service Map
    See at-a-glance if any of your services are impacted by incidents
    Included
  • Service Ownership
    Easily identify and contact who's responsible when there's an issue
    Included
  • Service Criticality Tiers
    Assign tiers to the services in your catalog based on how your organization evaluates their criticality
    Included
  • Status Pages
    Easily communicate real-time status to stakeholders from investigation through to resolution and build trust with every incident
  • AIOPS
  • Noise Reduction and Intelligent Flood Control
    Suppress redundant noise from monitoring tools so you have the clarity, focus, and resolution path to fix issues
    Included
  • Event Correlation and Alert Suppression
    Correlate similar events to prevent users from receiving redundant alerts
    Included
  • Event Routing Rules
    Prioritize the order in which users and subscribers receive events
    Included
  • Service Rules
    Manage rules at a service level
    Included
  • Event Enrichment
    Get alert enrichment from multiple third-party integrations in a single notification
    Included
  • Potential Root Cause Detection
    See AI suggestions of the potential root cause based on incident context
    Included
  • Potentially Impacted Application Detection
    Make sure stakeholders are aware of potentially impacted applications based on service dependencies
    Included
  • Alert Deduplication
    Mitigate alert spam with deduplication
    Included
  • Change Events
    Easily identify recent changes to services in the context of incidents and gain greater insight into potential root causes
    Included
  • Change Events Change Correlation
    View AI suggestions of recent changes that seem like potential root causes or contributing factors
    Included
  • Accelerated Triage
    Automatically enrich the data included in events with insight retrieved from code change and infrastructure tools to quickly diagnose potential root cause services and changes
    Included
  • Automated Remediation
    Automatically run diagnostics to determine if it’s necessary to create an incident or notify anyone, and run self-healing actions to try and resolve incidents before engaging resolvers
    Included
  • Similar Incident Grouping
    View similar concurrent and past incidents, their context, and how they were fixed
  • Suggested Resolver Insights
    View AI suggestions of resolvers that recently resolved other similar incidents, and owners of impacted services that haven't been notified
  • PROCESS AND RUNBOOK AUTOMATION
  • Workflow Orchestration
    Flow Designer makes it easy to create automated toolchains that streamline complexity and reduce mean time to resolution
    Included
  • Unlimited Integrations
    Connect to 200+ pre-packaged integrations or use our REST API to build two-way integrations to any cloud-based system. Link multiple systems including on-premise solutions and manage workflows directly from notifications
    Included
  • API Access
    Integrate with xMatters using any programming language that can make HTTP requests
    Included
  • Integration Libraries
    Integration libraries, including DevOps, ChatOps, Bot, ITSM
    Included
  • Closed Loop Communications
    Two-way communication between third-party
    Included
  • Visual Workflow Builder (Flow Designer)
    Drag-and-drop DevOps and IT applications to create automated incident management toolchains in an easy-to-use visual workflow builder
    Included
  • Workflow Templates
    Get built-in and customizable workflow templates to quickly connect xMatters and other applications in your tech stack
    Included
  • Pre-built and Custom Steps
    Use built-in steps for many common workflow tools & actions or create custom steps to define specific inputs, outputs, and internal logic
    Included
  • Conditional Rules
    Define rules that execute based on criteria for smarter automation
    Included
  • Dynamic Field Enrichment and Extraction
    Create and update dynamic fields to enrich and streamline automation
    Included
  • Webhooks
    Trigger webhook actions based on event context and other criteria
    Included
  • Publish and Share Steps
    Share pre-built and custom steps across teams
    Included
  • Step Versioning
    Move steps through a development-production-deprecated lifecycle to align with changing apps and processes
    Included
  • Workflow Activity Log and Audit Trail
    Monitor workflows to see if they complete successfully or require troubleshooting
    Included
  • Cloud and Hybrid Workflows
    Create workflows that run behind the firewall and in the cloud
    Included
  • Scheduled Triggers
    Automatically trigger flows on a specific schedule
  • REPORTING & ANALYTICS
  • Historical Data Access
    Access your IT event data in the Alerts report
    Three Months
  • Historical On-Call Reports
    See details of your team members' on-call times
    Three Months
  • Incident Activity and Service Performance Analytics
    See performance of incident and service response efforts including MTTR, MTTA, impact and more
    Three Months
  • Responder and Group Performance Reports
    Analyze team and user metrics to improve productivity
    Three Months
  • Escalation Analytics
    Review and optimize escalation strategies to streamline incident management
    Three Months
  • Audit Reports
    Troubleshoot configuration changes
    Three Months
  • Analytics API and Data Export
    Reporting APIs for use with third-party BI systems
    Included
  • Real-Time, Customizable Dashboards
    Track real-time status for delivery the response metrics across teams
    Included
  • Shared Operational Dashboards
    Align dashboards across your team for consistent access to information
  • Post-mortem Reporting
    Chronological and visual representation of when and how resolvers were notified
  • MOBILE APPLICATION
  • Mobile Apps for iOS and Android
    Full-featured mobile apps enable you to respond and resolve issues from wherever you are
    Included
  • Device Management and Security
    End-to-end encryption for greater data security, which you can enhance further with additional passcode login requirements and biometric authentication options.
    Included
  • ENTERPRISE-GRADE ARCHITECTURE & SCALABILITY
  • Role-based Permissions
    Use predefined roles with associated role based permissions - or create unlimited custom roles and permissions
    Included
  • Security & Privacy
    xMatters is ISO 27001 certified with our security program based on TRUSTe and SOC2 global standards
    Included
  • Single Sign-On
    Integrate with your single sign-on solution to control access
    Included
  • Regional Hosting
    xMatters supports multiple hosting regions to comply with data localization requirements
    Included
  • Data Synchronization
    Robust data sync tool imports nearly any type of data from your record source
    Included
  • Stakeholder Licensing
    One-way FYI licenses are available so you can keep your stakeholders informed
  • Non-Production Instance
    Non-production environment for testing and troubleshooting
  • SUPPORT AND ASSURANCE
  • Knowledge Base and Community
    Knowledge base and community forums available 24x7 online
    Included
  • In-App Help Center
    Click the question mark icon at the top right corner of any screen to open an online help topic that's specific to that screen
    Included
  • Everbridge University Training
    Extensive library of online support and training content. Training includes unlimited self-service and instructor-led workshops. In-depth classroom training is available at the Base and Advanced tiers.
    Included
  • Service Level Assurance
    At least 99.9% uptime during each calendar month, depending on paid tiers
  • Phone and Email Support
    Phone, email, and online support are ready to help
  • Dedicated Customer Success Manager
    Product and market expert to help with industry best practices, prototyping integrations, and maximizing value
    Included
Free

Helps small teams automate away issues - for free

US $ 0

Up to 10 users

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Additional consulting services available a la carte with all product tiers. Stakeholder licenses are available. To learn more, please contact us.

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