(Effective Prior to December 15, 2014)

xMatters Messaging Rates

 

These messages rates and policies apply to clients who signed up for their xMatters on demand subscription on April 1st 2013 or later. They do not apply to clients who have chosen to opt out, or have other messaging cost structures specified in their contracts.

Product Email and mobile push messages US, CAN, UK, AUS, SG, phone and SMS RoW* phone and SMS Fine print
IT Management – Starter Unlimited 50 notifications/ user/month 25 notifications/ user/month Conference calls excluded.
IT Management – Base Unlimited Unlimited 50 notifications/ user/month Conference calls excluded.
IT Management – Advanced Unlimited Unlimited 50 notifications/ user/month Conference calls excluded.
BCM – Base Unlimited Unlimited Unlimited Unlimited for declared BCM events. Conference calls excluded.
BCM – Advanced Unlimited Unlimited Unlimited Unlimited for declared BCM events. Conference calls excluded.

For additional detail on these messaging plans, including fair use policies and limitations, please refer to the xMatters License Definition policy.

 

Conference call rates are per caller per minute as follows:

Region Starting at USD
Australia 4.4¢
Canada 2.2¢
China 3.3¢
Germany 2.2¢
India 3.3¢
Mexico 3.3¢
Singapore 3.5¢
Switzerland 4.7¢
United Kingdom 2.2¢
United States 2.2¢

For more details on our conference calling rates, including other countries, refer to the full conference calling rate table.

For clients who are not on these messaging plans, or started their xMatters subscription prior to April 1st, 2013, please refer to the full rate table for messaging costs.