xMatters provides you with a current rate table for messaging costs used in our software as a service and platform as a service offerings. We try to find least cost, yet “telco-provider-quality” services for our clients so this table is subject to change as the costs of the services improve. Please contact us for more information. Free message unit promotions if granted, are generally not transferable or carried forward from month to month or quarter to quarter depending on the promotion.

The current messaging rate table is as follows:

Text Services

UK & North America SMS Messages $0.08 Each way
Rest of World SMS Message $0.10 Each way
E-mails Free Each way
Apple Push messages – global $0.09 Each way
All other text methods $0.30 Each way

 

Voice Services

UK & Western Europe Mobile $ 0.50 Per minute, billed in 30 second increments
UK Landline $ 0.10 Per minute, billed in 30 second increments
Western Europe Landline $ 0.06 Per minute, billed in 30 second increments
North America Mobile $ 0.20 Per minute, billed in 30 second increments
North America Landline $ 0.06 Per minute, billed in 30 second increments
India Mobile / Landline $ 0.20 Per minute, billed in 30 second increments
Rest of World mobile $ 0.75 Per minute, billed in 30 second increments
Rest of World Landline $ 0.75 Per minute, billed in 30 second increments
Find-you Conferencing services Calculated Billed per minute based on the callers rate

 

Messages are at pay as you go rates which are billed monthly in arrears based on actual usage. Each invoice is and payable net 30 days, 1.5% penalty applies for late payments. Any prepaid message credits are non-refundable. Conference calls are billed using the voice call rate, for each caller, based on the region they are calling from.

Territory Definition:

  • North America includes the 50 United States and Canada
  • Western Europe includes Portugal, Spain, United Kingdom, France, Italy, Germany, Switzerland, Austria, the Netherlands, Belgium, Denmark and Finland