Splunk IT Service Intelligence Integration
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Overview
Splunk ITSI delivers a monitoring and analytics solution that uses machine learning and event analytics to simplify operations, prioritize problem resolution, and align IT with the business. xMatters combines with Splunk ITSI to provide resolution teams with insights and analytics into their IT Operations systems by relaying critical information about degradations to their digital services.
Splunk ITSI + xMatters
When an episode triggers the integration, xMatters identifies the appropriate on-call personnel and delivers notifications with response options that update the episode's status in Splunk.
Benefits
xMatters increases your teams’ efficiency and digital service uptime with Splunk ITSI by:
- Turning system event data into targeted alerts to help prevent major service incidents
- Sending customizable notifications with actionable responses so resolvers can start working on issues immediately
- Automating manual tasks (like team escalations) to ensure every issue is acknowledged and mitigated
- Allow resolvers to quickly take ownership and update the status of Splunk episodes directly through xMatters notification responses
Build Your Toolchain
Enhance your incident response by integrating Splunk ITSI into a workflow with…
