ServiceNow Major Incident Enhancement
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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.
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Overview
The Major Incident Enhancement option adds major incident notification capabilities into the xMatters integration with ServiceNow
ServiceNow Major Incident Enhancement + xMatters
The Major Incident Enhancement triggers xMatters alerts when a major incident is accepted and/or detected in ServiceNow. You can add this feature to your xMatters + ServiceNow integration to decrease the MTTR for major incidents.
Benefits
xMatters increases your teams’ efficiency with the ServiceNow Major Incident plug-in by:
- Relaying only the most relevant data to on-call resolvers during a major incident and suppressing any excess noise.
- Automatically pushing the latest updates via service management tickets and chat tools, or by taking action directly from an xMatters alert.
- Updating or resolving incident tickets by responding to the notification.
Build Your Toolchain
Enhance your incident response by integrating ServiceNow and the Major Incident Enhancement into a workflow with…
