Salesforce Service Cloud Integration
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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.
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Overview
Salesforce Service Cloud is an ITSM tool that enables organizations to work with customers and channel partners to provide a personalized service. xMatters uses insights from Salesforce Service Cloud to effectively relay information to the right teams.
Salesforce Service Cloud + xMatters
When a case is created, this integration triggers xMatters to identify on-call resolvers using groups on-call schedules and device preferences. Once a resolver has been assigned, xMatters will update the case with information about which users and devices were notified.
Benefits
xMatters increases your teams’ efficiency and service uptime by:
- Synchronizing Service Cloud cases with updates from service management tickets, chat tools, or actions taken in xMatters notifications.
- Enabling teams to update cases from their preferred device or ChatOps tool.
Build Your Toolchain
Enhance your incident response by integrating Service Cloud into a workflow with…
