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Jira Server Integration

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Jira Server Integration

Overview

Jira Server combines Jira software and Jira Service Desk capabilities to deliver a server-hosted platform teams use to plan, track, release and support software. xMatters uses Jira Server to automatically transfer key data into Jira and throughout your systems to drive workflows forward.

Jira Server + xMatters

This integration allows teams to automatically communicate with the correct on-call resources to resolve issues faster. xMatters leverages your group on-call schedules and rotations, escalation rules, and user device preferences to quickly engage the right resources with customizable response and collaboration options.

Benefits

xMatters increases your teams’ efficiency and digital service uptime by:

  • Customizing response options so resolvers can take action directly from notifications (for example, creating a Jira issue or escalating the issue)
  • Keeping stakeholders updated by synchronizing Jira issues with responses or actions taken in xMatters
  • Automatically logging chat activity and updating the status or priority of Jira issues

Build Your Toolchain

Enhance your incident response by integrating Jira Server into a workflow with:

Slack

Feed important information into an existing channel or create a dedicated collaboration channel for each incident
Statuspage

Automatically update Statuspage with tickets generated in Jira Server
Learn how to build automated toolchains in xMatters
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Integration Details

Install and set up the integration
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