HaloITSM
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IT Service ManagementSign up for xMatters
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Overview
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. By combining xMatters and Halo, you can automatically find and notify the right people to respond before an issue becomes an incident.
HALO + xMATTERS
When xMatters receives a signal from Halo, this integration automatically alerts the right on-call teams or service owners about the new incident, allowing resolvers to immediately take ownership and, if needed, initiate an incident with the click of a button. Update the Halo incident as the resolution progresses and add additional automation to streamline your incident response processes.
Benefits
xMatters + Halo increases your teams’ efficiency and digital service uptime by:
- Leveraging on-call schedules and rotations, escalation rules, and user device preferences to send targeted alerts and get the right people involved in seconds.
- Allowing resolvers to quickly review the incident’s details and take ownership through actionable response options.
- Annotate and update the incident based on actions taken in xMatters, keeping the two systems aligned.
Build Your Toolchain
Enhance your incident response even further by integrating Halo into a workflow with…
