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EasyVista Integration

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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.

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EasyVista Integration

Overview

EasyVista is an IT Service Management platform that simplifies and accelerates service creation, deployment, and support. Use the xMatters EasyVista integration to automatically pinpoint and notify the correct on-call resources to improve MTTR and response efficiency.

EasyVista + xMatters

This integration will automatically trigger an xMatters event when an EasyVista incident is opened. Once the EasyVista incident has been created, xMatters will notify the correct on-call resolvers so they can take action immediately.

Benefits

xMatters increases your teams’ efficiency and digital service uptime by:

  • Automatically send targeted notifications about new incidents based on on-call schedules and rotations, escalation rules, and user device preferences
  • Customizing alert data and response options (for example, assigning or closing EasyVista tickets) so teams can take action from wherever they are

Build Your Toolchain

Enhance your incident response even further by adding the EasyVista integration into a workflow with…

Slack

Feed important information into an existing channel or create a dedicated collaboration channel for each incident
Microsoft Azure Pipelines

Perform automated incident resolution tasks when a work item event occurs
Learn how to build automated toolchains in xMatters
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Integration Details

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