Cisco Webex Teams Integration
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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.
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Overview
Cisco Webex Teams, formerly known as Cisco Spark, is an enterprise collaboration software that securely brings meetings, messages, and calls together into a single platform. xMatters extends Cisco Webex Teams capabilities by allowing individuals to collaborate with the correct on-call resources via Cisco Webex to efficiently coordinate and resolve incidents.
Cisco WebEx + xMatters
This integration allows resolvers to connect quickly through Cisco WebEx Teams by using xMatters to identify and engage the right people by leveraging group on-call schedules, rotations, escalation rules, and user device preferences.
Benefits
xMatters increases your teams’ efficiency and service uptime by:
- Automatically inviting the right on-call resolvers into a Cisco Webex Teams space.
- Allowing teams to easily access and reference Cisco Webex Teams recordings by automatically attaching them to service management tickets.
- Using commands in Cisco Webex Teams to identify who’s on call, invite additional resources, or add comments to tickets.
Build Your Toolchain
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