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Cherwell Integration

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Cherwell Integration

Overview

Cherwell Service Management from Ivanti is a comprehensive service desk verified for 11 ITIL processes. By combining it with xMatters, you can accelerate the notification of key personnel for major incidents to help reduce mean-time-to-resolution (MTTR) for the issues that could impact your business the most.

Cherwell ITSM + xMatters

This integration gathers incident details from Cherwell and forwards them to xMatters, which then sends notifications to the correct responders giving them the option to acknowledge or initiate an incident in xMatters.

Benefits

xMatters increases your team’s efficiency with Cherwell ITSM by:

  • Aligning the correct resources to resolve major incidents through actionable notifications 
  • Automating manual processes for on-call responders to decrease MTTR for major incidents 
  • Notifying on-call resources when a ticket is opened or closed

Build Your Toolchain

Here are some other ways to combine xMatters and Cherwell to enhance your incident response:

Slack

Feed important information into a static channel or create a dedicated collaboration channel for each incident 
Create Cherwell Incident

Enrich the original signal with more information (such as including a state change) and automatically create an incident in Cherwell for specific alerts
Learn how to build automated toolchains in xMatters.
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Integration Details

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Incident Management with Cherwell & xMatters
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