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BMC Remedy Helix

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This integration is developed and supported by the user community at xM Labs on Github, and is not officially supported by xMatters.

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BMC Remedy Helix

Overview

Notify on-call response teams when critical incidents are reported in Remedy or Helix. With the xMatters and BMC Remedy/Helix (Cloud or On-premise) closed-loop integration, the on-call members of resolver teams are automatically notified via multiple communication channels. When the recipient responds, notes are added to the incident work log and specific incident actions may take place depending on the response.

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