xMatters Customers and Recognition

We're proud to earn top recognition from industry-leading peer review sites, analyst firms, and other reputable organizations.

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xMatters minimizes the IT and business impact of incidents for the worlds’ most compelling Enterprise brands

Sony Interactive Entertainment Chooses xMatters Over PagerDuty and Splunk On-Call

Sony Interactive Entertainment Chooses xMatters Over PagerDuty an...

Transportation Company Automates Processes with xMatters

Transportation Company Automates Processes with xMatters

ViaSat Optimizes Scheduling with xMatters

ViaSat Optimizes Scheduling with xMatters

Government Agency Selects xMatters for Robust Scheduling and Alerting Capabilities

Government Agency Selects xMatters for Robust Scheduling and Aler...

Gordon Food Service Achieves Less Downtime and Increased Efficiencies with xMatters

Gordon Food Service Achieves Less Downtime and Increased Efficien...

Large Financial Services Company Centralizes Operations with xMatters

Large Financial Services Company Centralizes Operations with xMat...

Communications Service Provider Uses xMatters to Automate System Alerts

Communications Service Provider Uses xMatters to Automate System ...

Fast-Growing Computer Software Company Leverages xMatters to Achieve Rapid Response

Fast-Growing Computer Software Company Leverages xMatters to Achi...

Global Utility Company Uses xMatters to Minimize Costs and Drive Business Efficiencies

Global Utility Company Uses xMatters to Minimize Costs and Drive ...

Linaro automates time-sensitive tasks with xMatters flexible workflows

Linaro automates time-sensitive tasks with xMatters flexible work...

NICE CXone Has a Solution to Rely on

NICE CXone Has a Solution to Rely on

Brink’s relies on xMatters to drive effective on-call management

Brink's relies on xMatters to drive effective on-call management

A North American University Relies on xMatters To Maintain Rapid Incident Response

American University Relies on xMatters To Maintain Rapid Incident...

UK HealthCare uses xMatters to deliver the most reliable patient experience

UK HealthCare uses xMatters to deliver the most reliable patient ...

WesCEF chooses xMatters for less toil and faster resolution

WesCEF chooses xMatters for less toil and faster resolution

Uptime and Seamless Communication for Britain’s Telecommunications Leader

O2: Uptime and Seamless Communication for Britain’s Telecommuni...

Stay Resilient and Keep Customers Happy

American Airlines: Stay Resilient and Keep Customers Happy

Sky’s The Limit

Sky's The Limit

Best Practices in Business Continuity

Baird: Best Practices in Business Continuity

WIRES: Animal Rescue Down Under

WIRES: Animal Rescue Down Under

Experian Transforms Service Availability

Experian Transforms Service Availability

Streamlining Stroke Notifications and Improving Patient Care

Intermountain Healthcare: Streamlining Stroke Notifications and I...

Streamlining Food Quality Management with xMatters

Kroger: Streamlining Food Quality Management with xMatters

Saving Valuable Time During a Major Incident

NBN: Saving Valuable Time During a Major Incident

Better Service Through Communication

Tesco: Better Service Through Communication

Integrating Monitoring Services Across IT

Constant Contact: Integrating Monitoring Services Across IT

Improving After Hours Support

Credigy: Improving After Hours Support

Implementing an Automated Service Desk Magic Button

Nice inContact: Implementing an Automated Service Desk Magic Butt...

Empowering People

Pacific Life: Empowering People

How to Cut Incident Resolution Times by 80%

Kellogg: How to Cut Incident Resolution Times by 80%

BMC Transforms the Customer Experience

BMC Transforms the Customer Experience

An Investment in Targeted Communications

Principal: An Investment in Targeted Communications

Accenture Solves Tough Challenges

Accenture Solves Tough Challenges

From DevOops to DevOps

Athenahealth: From DevOops to DevOps

ViaSat: A View of The Future

ViaSat: A View of The Future

How can xMatters drive success in your team?

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Trusted by successful start-ups and global giants

ABC Financial
Accenture
Actelion
Allianz
Allegis Group
Aon Hewitt
athenahealth
Atos
Baptist Memorial
Betfair
BMC
Box
Brakes
CA
Cambia
Catlin
Centrica
Cerner
City of Toronto
Close Brothers
Colt
Commonwealth Financial Services
Computacenter
ConocoPhillips
Constant Contact
Convergys
Credigy
Danske Bank
Denver International Airport
Dignity Health
DIRECTV
Experian
Fiserv
Fujitsu
Gresham Consulting
Gordon Food Service
Helix
Horizon Nuclear Power
inContact
Kellog
Manpower
Nanyang
NBNco
Nex
O2
Optus
Parker
Paylocity
Pacific Life
Pepsico
PPD
Progress Software
Raiffeisen
Serco
Sharp Healthcare
Simac
BSkyB
Stihl
Tesco
Thomson Reuters
Valitor
Verifone
Viasat
Vivat
Windstream
Wires
World Remit
3M

Here's what customers are saying about service reliability from xMatters

In our transition to a DevOps organization, xMatters has been integral in ensuring our developers and operations teams can address complex incident management scenarios in a more consistent, scalable and efficient manner, enabling us to provide a better overall customer experience.
Chris Crocco
Lead Network Solutions Engineer
We integrated xMatters with ServiceNow to help improve our Incident Management Process. Our ability to escalate alerts and pull teams together quickly via xMatters means our system uptime remain consistently high.
Shaun Sheehan
IT Service Delivery Manager
I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.
Antwane Watkins
Global Service Management Developer
Everything from managing our Information Technology on-call schedules to managing workflow with the integration has been world-class. xMatters makes sure that the entire customer experience meets our specific needs. We trust them to continue to deliver as we scale our enterprise.
Cameron Johnson
Lead TAC Analyst
The powerful REST-API gives us a chance to adapt the oncall-schedule to our needs in a quick and easy way. With the xMatters App and custom forms we get critical information in time which can be handled without losing sight of the issue reported.
Stefan Süss
Allianz Technology
We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like New Relic, Nagios, and ServiceNow. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements.
Aaron Anderson
Service Desk Supervisor
We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. The support staff is top notch.
Reid Rust
Director of IT Service Management
Being SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus. The product has good logging which has been useful when people indicate they didn’t get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn’t get a call).
Ken Wood
Sr. Manager, Enterprise Tools
xMatters allows us to communicate with the entire organization in a matter of seconds when we need it the most. It helps us bridge gaps between all of our remote sites globally and provides us with real time situational analysis during an emergency.
Renuka Darbha
Sr Manager, Business Continuity
xMatters allows us to effectively communicate outages and high profile events to our internal teams, business partners and senior leadership. We use this for notifications (one way communication) and escalations (two way communication).
Matt Kelley
Senior Manager Network Operations
xMatters has brought in massive efficiency gains in what comes to Major Incident Management namely around speed to act and valuable information to the business.
Hugo Xavier Fernandes
Service Delivery Manager
xMatters synchronizes groups, users, and roles with our ServiceNow instance to simplify the creation of critical rota and device preferences that become make or break for contacting the right people when a critical incident occurs.
Anoop Malkani
Enterprise Service Management
We had a very aggressive timeline but we knew we had to implement strategically throughout the organization because of xMatters’ robust capabilities.
Andrew Opland
Manager & Corporate Web Master
From initial contact through purchase, training and support, xMatters have be thorough and professional. Software is simple and intuitive to use and we are already accruing the benefits in our business continuity program.
Mark John Hunt
Chief Risk Officer
We are using BMC Control-M for our schedule jobs and with the help of xMatters we are able to update the BMC Control-M job in real-time. The benefit is that this process is immediate – significantly faster than the time required for staff to notice the failures or malfunctions, determine who is on call, and manually notify the right person.
Salman Ghaffar
Service Management Lead